Frequently Asked Questions
Everything you need to know about your luxury beauty shopping experience.
Are your beauty products authentic?
Yes, all products sold at Lotte Duty Free Australia are 100% authentic and sourced directly from official brand manufacturers or authorized distributors.
Who is eligible to shop at Lotte Duty Free Australia?
International travelers departing from or arriving into Australia are eligible to purchase duty-free items. Some beauty collections are also available for domestic shipping within Australia.
What are the shipping costs and delivery times?
We offer standard and express shipping across Australia. Standard shipping typically takes 3-7 business days, and costs are calculated at checkout based on your location and order value.
Can I return a beauty product if I change my mind?
Due to hygiene reasons, we can only accept returns on beauty products if they are unopened, in their original packaging, and returned within 30 days of purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.