Returns & Exchanges

At Lotte Duty Free Australia, we are committed to ensuring your satisfaction with our curated range of luxury beauty and skincare products. If you are not entirely satisfied with your purchase, we offer a streamlined return process for items that remain in their original, sealed packaging.

Return Process

• 1.
  Verify Eligibility

  Ensure your beauty product is unopened, unused, and still in its original cellophane wrapping within 30 days of the purchase date.

• 2.
  Contact Customer Support

  Email our dedicated support team with your order number and clear photos of the item to receive a Return Authorization number.

• 3.
  Secure Packaging

  Carefully pack your items in their original box or a sturdy alternative to prevent damage to the luxury packaging during transit.

• 4.
  Ship and Track

  Send your return to our Australian distribution center using a trackable shipping service and await your refund confirmation via email.